A PlusSocial.org public-service tool

Keep your place without staying on hold

Ask an organisation to call you back instead of waiting in a phone queue. It takes about a minute, and you choose a time that works for you.

Request a callback Check an existing request

How it works

1
Tell us who you need to speak to
Pick the organisation and describe your question in a sentence.
2
Choose a time that works for you
Say when you are free and how you prefer to be contacted.
3
Get clear updates
Follow your request with a reference number. No need to stay on the line.

Built to be easy on everyone

Choose your colours, lettering and text size from the Accessibility button at the top of any page.
No queue music, no countdowns, no pressure to answer straight away.
Tell us how you prefer to be contacted, and anything that would help the call go well.

Work for an organisation?

HoldFree Hero is the team side of CallBack Buddy. Your requests arrive there straight away, so staff can confirm a time, pick them up and let you know what happened.

Staff sign in